Refund Policy
Effective Date: September 3, 2025
At Luxorials, we want every customer to feel confident shopping with us. If your return meets our eligibility requirements, you may be entitled to a refund under the conditions outlined below.
Refund Eligibility
- Refunds are only issued for items returned in accordance with our [Return Policy].
- Items must be unused, unopened, and in their original packaging.
- Opened or used skincare products are not eligible for refunds due to hygiene and safety reasons.
- Sale items and gift cards are non-refundable unless defective.
Refund Process
- Once your return is received and inspected, we will notify you via email whether your refund has been approved or denied.
- If approved, a refund will be processed to your original payment method within 5–10 business days.
- Shipping fees (if applicable) are non-refundable.
Late or Missing Refunds
- If you haven’t received your refund after 10 business days, first check with your bank or payment provider.
- If the issue persists, please contact us at luxorials2@gmail.com and we’ll assist you further.
Damaged or Defective Products
Refunds may be granted for defective or damaged products if reported within 7 days of delivery. Please provide photos when contacting us to speed up the process.
Contact Us
For any questions regarding this Refund Policy, please contact us:
📧 luxorials2@gmail.com