Return Policy
Effective Date: September 3, 2025
At Luxorials, we want you to feel confident in your purchase. If for any reason you are not satisfied, you may request a return under the conditions below.
Eligibility for Returns
- Returns must be requested within 30 days of receiving your order.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
- For hygiene and safety reasons, opened or used skincare products cannot be returned.
Process for Returns
- Contact us at luxorials2@gmail.com with your order number and reason for return.
- We will provide you with return instructions and the return address.
- Customers are responsible for the cost of return shipping unless the item was defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us at luxorials2@gmail.com within 7 days of delivery. We will arrange for a replacement or provide return instructions at no cost to you.
Contact Us
For questions regarding this Return Policy, please reach out to us:
📧 luxorials2@gmail.com